These Terms and Conditions govern all purchases made through the Qutehome.com website (collectively, the “Site”). As used in these Terms and Conditions, “we,” “us,” or “our” refers to Qute Home LLC. By using the Site to purchase products and services, you agree to be bound by these terms and conditions.

THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. PLEASE CAREFULLY REVIEW THE ARBITRATION AND CLASS WAIVER SECTION BELOW.

1. Order Notification and Charges

Our order confirmation to you does not solely signify our acceptance of your order, nor does it merely constitute confirmation of our offer to sell. At any given time after the receipt of your order, we retain the right to accept, decline, or place quantity or other limits on your order for any valid reason. It is our practice to notify you not only after we have duly confirmed your order but also once it has been dispatched for shipping. You shall be promptly notified both immediately upon the order's confirmation and upon its shipment.

In the instance where a credit card is utilized as the selected payment method, it is imperative to note that the credit card shall be subject to authorization for the full amount at the point of checkout, encompassing any applicable taxes.

2. Pricing

It is essential to acknowledge that the pricing and promotions displayed and advertised are exclusively available online. Such pricing and promotions do not extend to or apply within our physical stores.

3. Sales Tax

The purchase of any merchandise is unequivocally subject to the prevailing sales tax, harmonious with the current state and local tax rates that are applicable to the destination of shipping or delivery. It is of paramount importance to recognize that the estimated sales tax is meticulously calculated at the time of purchase, typically based on the comprehensive selling price of each individual item. This calculated selling price, contingent on pertinent local and state regulations, may encompass discounts, shipping charges, and processing fees. Consequently, it is prudent to recognize that any fluctuations in the factors that substantiate the calculation of the sales tax between the moment of order placement and the subsequent charging of your credit card may lead to disparities between the initially estimated sales tax and the ultimate sales tax charged.

4. Delivery Methods

The efficacious delivery method employed is inherently influenced by the dimensions and weight of the specific online purchase.

Standard Shipping

It is our policy to dispatch smaller, lightweight items via established courier services or mail carriers such as UPS or FedEx. Certain items may necessitate assembly upon arrival. Communication shall promptly ensue, notifying you immediately when the order is dispatched. The shopping cart shall invariably display the available shipping options

 

5. Change or Cancellation

Should the need arise to effect alterations or cancellations to an existing order, the following guidelines are to be followed:

For Standard Shipping orders, a direct call to Customer Care at 862-295-1100 is warranted. Subsequent to the change or cancellation, an email confirmation shall be issued as an authoritative record. In cases where the product has already commenced its shipping journey, the option to return the item is availed, consistent with the specifications of our Returns & Exchanges Policy. It is prudent to acknowledge that return shipping fees may be applicable.

For orders that have been placed under the White Glove Delivery, the avenue for cancellation is by means of a direct call to Customer Care at 862-295-1100. Should the cancellation materialize at least 48 hours ahead of the designated delivery time, the order shall be duly cancelled. Conversely, if the cancellation is enacted within a span of less than 48 hours preceding the scheduled delivery date, the associated delivery fees shall be levied on your credit card. In both scenarios, a confirmatory email attesting to the cancellation shall be dispensed. Special orders, monogrammed items, or personalized items are regrettably exempted from the cancellation prerogative.

6. Return Policy

Standard Shipping Items

In the unfortunate event that a Standard Shipping item arrives in a compromised or damaged condition, it is imperative to promptly notify Customer Care within a window of 72 hours. It is our standard practice to accept the return of Standard Shipping items within a span of 30 days subsequent to the delivery date. However, it is noteworthy that return shipping fees may be applicable. In cases necessitating reporting of delivery damage or instigating a return, direct communication with Customer Care via the designated phone line at 862-295-1100 is paramount. In instances where a manufacturing defect is uncovered beyond the 30-day return period, the manufacturer's warranty (if applicable) is to be consulted for recourse.

 

Return Requirements

To effectively secure the full quantum of refund stipulated within the confines of this Returns & Exchanges Policy, the following criteria must be met: (1) the item(s) must unequivocally be in a new and unused condition, and (2) all accessories and constituent parts must be intact, accompanied by a secure packaging within the original encasement. This assertion holds true, except in scenarios where the packing is specifically removed as a direct outcome of the White Glove Delivery.

Regrettably, returns are not admissible for Final-Sale and Clearance Items, Special Orders, or Monogrammed and Personalized Items. The exception to this rule arises in the event of items being delivered in a damaged or defective state, provided such instances are duly reported to us within a stipulated 72-hour timeframe subsequent to delivery.  

Exchanges/Refunds

Upon receipt of the returned item(s), a thorough inspection shall be promptly executed. Consequently, all relevant exchanges, credits, and refunds shall be expeditiously processed, reflecting the purchase price of the returned items. In strict consonance with applicable state law, the refund of taxes shall be duly effected. It is imperative to underline that, with the exception of refunds relating to damaged or defective merchandise, the charges affiliated with shipping, delivery, and handling remain nonrefundable. Moreover, the return of items may potentially entail additional shipping or pickup fees. The refund mechanism is predicated on the original payment method utilized at the time of purchase. For a comprehensive refund or credit display on your credit card statement, an approximate window of 7-10 days is typically required following the formal receipt of the returned item(s).

 

7. DISCLAIMER OF WARRANTY

It is incumbent upon us to emphasize that Qute Home, LLC functions as a retailer and not as a manufacturer. Consequently, any and all express or implied warranties pertaining to products and services procured via the Site are categorically disclaimed. The ambit of such disclaimers extends to, but is not restricted to, the warranties of merchantability and fitness for a particular purpose. In no uncertain terms, Qute Home, LLC shall bear no liability for any form of direct, indirect, incidental, consequential, special, loss of profits, punitive, exemplary, or analogous damages. These potential damages, irrespective of foreseeability, are unequivocally distinguished by their origin in any defect in the products and services sold, supplied, or provided to you. This pertains to their use, or even the inability to effectively utilize them. Notably, products that are the handiwork of Qute Home, LLC are comprehensively enveloped by the provisions of its Limited Warranty, which is enclosed with the products. Conversely, products not manufactured by Qute Home, LLC is exclusively governed by the respective manufacturer's warranty, if applicable.

8. Protection Plans

For all inquiries relating to claims under a protection plan or seeking supplementary information regarding the same, we urge you to initiate contact with the designated service provider stipulated within the contours of the protection plan.

9. Arbitration and Class Waiver

Subject to minor claims actions that are amenable to initiation by either party, it is mutually agreed upon to engage in binding individual arbitration, administered by the American Arbitration Association. This arbitration process is predicated on the regulatory framework delineated within the Federal Arbitration Act. By virtue of the consent to this clause, the right to a jury trial is explicitly waived. Furthermore, it is expressly agreed upon that any dispute resolution mechanisms shall be effectuated on an individual basis, explicitly excluding the pursuit of any class or representative claims. The consolidation of proceedings is contingent upon the collective consent of all relevant parties. In scenarios where your arbitration is positioned within the ambit of a grouping termed "Related Cases" within our dispute resolution process, specific batch arbitration protocols shall be applicable. The acknowledgment of this clause is grounded in the awareness of its content, even in instances where it has not been individually perused.